Work For Trophyline

Trophyline Seeking Candidate for Customer Experience Manager

Trophyline is currently seeking candidates for a Customer Experience Manager that will help drive new business initiatives in a fast-paced startup environment in the Outdoor space.

Customer Experience Manager Qualifications / Skills: 

  • 3+ years of proven customer support experience or experience as a Customer Service Manager.
  • Strong entrepreneurial spirit and adaptable start-up mentality with a “can do” positive attitude.
  • Love for the Outdoors & Hunting.
  • Passionate about hunting & the hunting industry.
  • Genuine excitement in helping customers and solving problems.
  • Knowledge of experience working with Direct-to-Consumer e-commerce brands is a plus.
  • Knowledge of experience working with retailers is a plus. 
  • Experience in consumer goods including archery, sporting goods, hunting, outdoors or apparel preferred.
  • Strong phone contact handling skills and active listening.
  • Experience with social media channels, including Facebook and Instagram, interacting with customers.
  • Must be computer proficient, including the ability to use Microsoft Word, Excel, Outlook/Email, PowerPoint and Google G-suite.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication, writing and conversational skills.
  • Ability to multi-task, prioritize, and manage time effectively
  • Availability to work full-time (40 hours per week) efficiently from a home office.
  • Willingness to travel locally & to the Pittsburgh, PA area up to 4 times per month.
  • Able to occasionally lift up to 30lbs
  • College/University degree.


Customer Experience Manager Job Responsibilities:

  • Identify and solve new and existing customer’s needs.
  • Educate customers on product line features and benefits.
  • Problem-solve any and all potential issues related to customer queries or concerns around order logistics, shipping or billing.
  • Process customer and warehouse orders.
  • Manage high-volume incoming calls, emails, social media inquiries, customer chats/texts.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers through excitement and a sense of ownership of the brand.
  • Support operations team on all third-party logistics.
  • Support sales and marketing team on administrative duties as required

To learn more and to apply, please send a resume and cover letter to HR@trophyline.com

Trophyline is a tree saddle and mobile hunting company who hopes to revolutionize the way you hunt. For more information visit https://www.trophyline.com/